To return your product, you should send your product to: Bill's Tool Store, 52 Bain Street, Glasgow, G40 2LD, United Kingdom. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Bill's Tool Store, 52 Bain Street, Glasgow, G40 2LD, United Kingdom. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item that is returned more than 30 days after delivery * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Hazardous materials, or flammable liquids or gases cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To claim the full warranty a registration form may need to be completed - please check the paperwork enclosed with this product when purchased.Our policy lasts 30 days. Please check your documentation for full details and any downloads available on the product page itself for further information.Īfter the first year any warranty claims should be resolved with the manufacturer directly. Lifetime warranties may have specific limitations such as certain parts being covered only. Thereafter a repair or exchange as appropriate will be offered. We will exchange or refund within the first 30 days if a manufacturers fault is found with this product. Some manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem more quickly. In the unlikely event of a fault the item returned is subject to fair wear & tear and must not have been used beyond the scope of it's design. This product carries a lifetime manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage, batteries, blades, bulbs and other consumables. OR - Select your delivery address UK Region : You can calculate your postage charge for Stanley Quickslide Pocket Utility Knife before you checkout.
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